Are you an ANZ Mortgage Protection customer?
We no longer offer this insurance product to new customers. However, if you’re an existing ANZ Mortgage Protection customer you can still make a claim or check out ANZ Mortgage Protection Product Disclosure Statement and Policy Document (PDF 155kB) for product information. Mortgage protection insurance.
Need to make a Mortgage Protection claim now?
Make sure you have your policy number handy. You can make a claim by calling us on 1300 552 253 weekdays 8am to 5pm (AEST).
Talk to us
We're available to chat at a time that suits you.
How to make a complaint, compliment or provide feedback
We value your feedback regarding our performance and we’re committed to resolving any concerns you may have.
Talk to us
Our customer service team is your first point of contact for any enquiries, raising concerns or providing feedback. Our contact details are below. We will do our best to resolve your concerns genuinely, promptly, fairly and consistently, and keep you informed of the progress.
About life assurance
If you are not satisfied with the response to your complaint or feedback, your concerns will be escalated to our Complaints Resolution Centre.
Mon to Thu 8:30am to 7:00pm (AEST)
Complaints Resolution Centre
External dispute resolution
If your concerns have not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA) who provides fair and independent financial services complaint resolution that is free to consumers.
Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances AFCA contact details are:
1800 931 678 on weekdays (except on public holidays) from 9am to 5pm (AEST)
Australian Financial Complaints Authority
Melbourne, Victoria, 3001
This information was published on 30 November 2020 and is subject to change.
OnePath Life is a part of the Zurich Financial Services Australia Group (Zurich). ANZ has entered into a long-term strategic alliance agreement with Zurich. ANZ receives a commission of premiums from the sale of OnePath insurance products from Zurich in accordance with prescribed caps and clawback requirements.
Life insurance claim
ANZ Mortgage Protection is issued by OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341) for the Life Benefit, and QBE Insurance (Australia) Ltd (QBE) (ABN 78 003 191 035, AFSL 239 545) for the Disability Benefit and the Involuntary Unemployment Benefit. We recommend that you read the ANZ Financial Services Guide (PDF 479kB) and the ANZ Mortgage Protection Product Disclosure Statement and Policy Document (PDF 222kB) (available online or by calling 13 16 14 ) before deciding whether to continue to hold this product.
Although Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522 AFSL 234527 distributes these products, ANZ does not guarantee the issuers or their products.
This information is of a general nature and has been prepared without taking account of your personal objectives, financial situation or needs. Before acting on the information, you should consider whether the information is appropriate for you having regard to your objectives, financial situation and needs..