Assurance life

ombudsman news: issue 129 - complaints about life assurance and critical illness cover

ombudsman news issue 129 complaints about life assurance and critical illness cover When someone makes a claim on life assurance or critical illness cover, they’re either bereaved or seriously ill. These experiences are distressing enough in themselves - so it’s understandable that problems involving these types of insurance can be extremely upsetting for the people involved. Critical illness cover can be taken out on its own - or it might be part of other insurance policies such as life or “term” assurance, mortgage endowment policies or “whole-of-life” policies. The complaints we see generally stem either from events around the time a policy was taken...

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